Getting Started
How can I move from Tier 1 to Tier 2
Log in to the app Click on more Click on Tier 1 under your profile Click on Tier 2 Click on upgrade to Tier 2 Follow the process
What is the essence of the ‘Transfer Button’ on the home screen
You can use the transfer button for three things To fund any of your savings plan To send money to an Optimus user To withdraw to your registered account details on the app.
Can I swap from Naira to Dollar, If yes, how?
Yes, you can swap from Naira to Dollar. Please follow the steps below: Log in to the app On the home screen at the bottom right, click on wallet Click on NGN if you are swapping from Naira to Dollar or USD if you are swapping from Dollar to Naira ...
How to Live Chat with a Customer Service Agent
How to Chat with a Live Customer Service Agent If you'd like to speak with, talk to, or chat with a "Person," "Human," "Agent," "Customer Service Representative," "Someone," "Somebody," or "Anybody" for further assistance, we’re here to help. Simply ...
How to add your card on Optimus by Afrinvest
On the home page, Click on ‘More.’ Click on ‘Banks & Cards’ Click on ‘Cards’ Click on ‘Add Card’ Click on ‘Proceed’ Follow prompt
How do I fund my Dollar wallet on Optimus Account?
Log in to the app Click on ‘Add money’ Click on ‘Dollar Wallet’ Choose the method you want to use to fund There are different methods you can use to fund your Dollar wallet From your Naira Wallet Transfer Naira from your bank account equivalent to ...
How to get your referral code and earn with Optimus by Afrinvest
There are two methods On the Home Screen Scroll down and click on ‘Refer a Friend’ Click on copy referral code or share your code On the Home Screen Click on ‘Earn N1k’ at the top right corner of the screen Click on share your code or click on copy ...
How to prevent getting invalid BVN details
To avoid getting invalid BVN details, double-check the accuracy of your first and last name. Input your first and last name exactly as they appear on your official BVN registration documents. Do not combine names or use nicknames.
What do I do if I have forgotten my password
Log in to the app Click on More Click on Security Click on change password Follow the process
What products do you have for high interest
OPTISAVER products (Optiflex and Optilock) help you earn a good interest on your funds.
Do you have a community group for clients?
Yes, we have a telegram group. Please click on the link below to join the group Optimus by Afrinvest Telegram Community - https://t.me/+KiKaaR8L1pw1ODdk
Where can I see all the activities I perform on the app
Log in to the app Click on the notification bell at the top right corner on the home page
What if I do not have funds on my debit card?
If you do not have funds on your active debit card, we will not make any transactions. You can fund manually.
How do you carry out automated deposits?
To carry out this deposit, you need to Provide your debit card details Credit your wallet with the amount you want to save periodically Set the amount you wish to deposit Set a frequency for the deposit.
Is there an option for automated savings on your platform?
Log in to the app Click on the product you want your automate funds on Click on auto deposit
Can I choose any amount to withdraw per time?
Yes, you can Simply log into your account and click on the withdraw option, then input the amount you want to withdraw. Please ensure your KYC is complete and account approved.
Can I request for a statement of account for an embassy?
Yes, you can, please follow the steps below Log in to the app Click on more Click on statement and reports Select duration Toggle on the button for ‘Include a reference letter’ Choose your recipient Click on request statement
How much can I start with?
You can start with as little as N1000 on any of our naira denominated products You can start with as little as $10 on any of our dollar denominated product
How do I know my information is safe?
We are committed to protecting your personal information and your right to privacy We use high-level, bank-grade security with Two-factor authentication(2FA) to ensure the highest protection of your information.
What do I do if my phone and laptop go missing?
Your funds on Optimus are secure but if your phone or laptop goes missing, please take the following actions immediately Log in to your account through our website Click security Click password settings to reset your password. Other steps to ...
What support do I get with Optimus?
We offer both technical and financial advisory support. Kindly visit our IG page or send an email to support@optimus.ng or call our contact line 02016312940 for any information you need.
How do I withdraw money to my bank account?
Log in to the app On the home page Click on wallet Click on send Click on the bank you registered on the app Click on continue Enter the amount Click on Review Cick on Transfer Enter Pin
How long does it take for my Optimus account to be credited?
For Naira transactions, deposits take less than 5mins to reflect in your account and for Dollar transactions, deposits take 24-48 hours (about 2 days) to reflect in your account.
How many times can I withdraw daily?
You can withdraw from your wallet every 12 hours.
Can I withdraw all my money from Optimus?
Yes, you can withdraw all your funds whenever you want to
How do I fund my Naira wallet on Optimus Account?
Log in to the app Click on ‘Add money’ Click on ‘Naira Wallet’ Choose the method you want to use to fund There are different methods you can use to fund your Naira wallet Through bank transfer Through money tags by sharing your tag with another ...
What type of debit cards does Optimus accept?
Optimus by Afrinvest accepts all the debit cards issued by all Nigerian banks except verve. We accept dollar cards too.
How do I track my deposited funds?
To keep track of all deposits you make, login to your account and navigate to your wallet, to see transaction history
Are there age restrictions for opening an account with Optimus?
Yes, there is an age restriction on opening an account with Optimus. The minimum age is 18 years. For ages below that, kindly contact our help desk by sending a mail to support@optimus.ng
What should I do if a transfer does not arrive at my Optimus account?
If your transfer is not reflected in your account after 24hours, please reach out to the Optimus support team at support@optimus.ng or call our contact line 02016312940.
Where on the app do I upload the required KYC documents?
Log in to your app, on the home page of the app, below your balance is a blue box tagged KYC (Know Your Customer) documents, please click on it to upload your documents.
What is the minimum investment amount on Optimus?
The minimum investment amount depends on the type of investment you want to make. With as little as N1,000, you can invest in any of our high-yield investment plans and invest in stocks.
Does Optimus have a license?
Optimus by Afrinvest (Afrinvest has been in existence since 1995) is affiliated with Afrinvest Asset Management Limited which is licensed as a Portfolio/Fund Manager by the Securities and Exchange Commission (SEC).
How do I track my savings and investments made on your platform?
Investments can be tracked on the “Portfolio” module on your account dashboard. Tap on Portfolio to see all your savings and investments.
What is the maximum number of investments plans you can have?
There is no restriction to the number of investments plans you can have.
I am new to investing, does Optimus give investment advice?
Yes, we do. If you have a question that warrants investment advice, we have a team of financial advisors to support you. Kindly send a mail to support@optimus.ng
What Investment products do you offer?
We offer the various investment products below: Fixed Income Instruments: The OPTIMUS fixed-income investment (APF and NIDF) option will allow users to purchase available fixed-income instruments such as Treasury Bills, Commercial Papers, ...
Are there charges for using Optimus?
No bank charges for naira transactions.
Where on the app do I upload the required KYC documents?
Log in to your app, on the home page of the app, below your balance is a blue box tagged KYC (Know Your Customer) documents, please click on it to upload your documents.
I have Afrinvestor app, why do I need Optimus app
Optimus by Afrinvest app allows you to save and invest (mutual funds and US stocks) while the Afrinvestor app allows you to buy Nigerian stocks, FGN Bonds, Treasury Bills etc.
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